You can change or cancel your membership yourself at any time, so refunds are limited. The full rules are in section 11 of our Terms of Service at www.sessionwire.com/terms. Here's what they mean in practice.

The rules

• First 14 days. You have 14 days after you first sign up to change your mind.
• Monthly plans. Cancel any time and you won't be charged again. We don't refund part of a month.
• Yearly plans cancelled partway through. This applies to any year, including one that has just renewed. We may refund the full months you haven't used. We keep each month you've used, or part of one, at the monthly price, plus a $10 admin fee.
• Automatic renewals. Plans renew automatically. To avoid the renewal charge, cancel at least 48 business hours before your renewal date. Stripe emails you a reminder at least 7 days before. If you only notice after a yearly plan has renewed, cancel and the yearly rule above applies.
• Activation codes. Memberships from an activation code don't renew automatically, and codes can't be refunded once they're redeemed.

Charged by mistake?

If you've been charged twice, have two accounts with two memberships, or bought a plan you didn't mean to, email us. Mistakes like these are different from changing your mind, and we'll work it out with you.

How to ask

Email support@sessionwire.com from the address on your Sessionwire account. Include the date and amount of the charge and what you'd like us to do. You don't need to cancel first.

How long it takes

When we issue a refund you'll get a receipt by email straight away. It usually shows on your card within 5 to 10 business days, depending on your bank.