When audio glitches, stutters or drops out, it's almost always one of two things: the connection, or the computer.

Check the connection first

Most dropouts come from Wi-Fi. Every packet of audio has to arrive on time, and Wi-Fi loses packets to interference all the time. You won't notice that on a website, but you'll hear it in a Session.

Plug every computer in the Session into its router with an ethernet cable. This fixes more audio problems than anything else in this article.

Internet speed is rarely the cause. A Session uses only a few megabits per second, so a faster plan doesn't help if the Wi-Fi is dropping packets. Phone hotspots are worse again. See Use ethernet, not Wi-Fi.

Sessionwire lowers video quality first to protect HQ Audio. If video goes blurry or freezes just before the audio breaks up, the connection is the likely cause.

Then check the computer

Sessionwire encodes your video and audio while your DAW is running, so a busy computer can run out of headroom. Signs it's the computer: the glitches get worse when you open a bigger project, add plugins or press play.

• Freeze, commit or bounce heavy tracks, especially convolution reverbs and virtual instruments.
• Close apps you don't need during the Session.
• Raise your DAW's buffer size. 128 to 256 samples is a good range while tracking. Much higher than that adds noticeable delay.
• Use the build that matches your Mac. The Intel build on an Apple Silicon Mac causes serious lag. See Download and install Sessionwire.

On Windows

Exclusive mode on the Sessionwire devices or your audio interface can cause dropouts and freezes. See Set up Sessionwire on Windows.

In Pro Tools

Turn off Low Latency Monitoring. With it on, the Send plugin can stop sending or sound phasey.

If it keeps happening, email support@sessionwire.com with your computer, operating system, DAW and buffer size, whether everyone is on ethernet, and when the glitches happen.