If you open a Sessionwire link and see Oops! Something unexpected happened, or a message about the Host's plan, the cause is usually on the Host's side. Send them this article.

The Host hasn't verified their email

Guests cannot join a Studio until the Host verifies their email address. The Host should find the verification email from Sessionwire, click the link in it, and then ask you to try again. If they can't find it, they can resend it from Sessionwire.

The Host's plan doesn't allow another Guest

Basic allows one Guest at a time. If someone is already in the Host's Studio, you won't be able to join until they leave, or until the Host moves to Studio, which allows up to 50 people.

The Host has used their trial time

The free trial allows 40 minutes of Sessions in any 24-hour period. See Why did my Session end after 40 minutes?

You're using an unsupported browser or device

Open the link on a computer in Google Chrome, Microsoft Edge, Brave, Opera or Arc. Safari and Firefox aren't supported, and phones and tablets aren't fully supported. See Join a Session as a Guest.

Still stuck?

Email support@sessionwire.com with the Host's name, the link you used, the browser you're on and what you see.